Last updated: September 2026
At MacoopA MarketPlace, customers may be able to cancel an order before it has entered processing. Consumers may also have a statutory right of withdrawal (Widerrufsrecht) for eligible purchases made online.
Different rules may apply depending on the type of product purchased. This is particularly important because MacoopA MarketPlace offers different categories of goods, including dry and packaged foods, fresh and perishable products, chilled and frozen goods, as well as non-food products.
If you have placed an order and wish to cancel it, please submit your cancellation request as soon as possible.
An order can normally only be cancelled through the platform while cancellation is still available or before the respective vendor, warehouse or fulfilment team has begun processing it.
Once an order has been prepared, packed, dispatched or handed over for delivery, cancellation may no longer be technically possible.
If cancellation is no longer possible, any statutory right of withdrawal or other applicable consumer rights remain unaffected.
For order cancellations, withdrawals and returns, please use the customer support or return options provided through MacoopA MarketPlace.
MacoopA eG
Heidtorstr. 35
31547 Rehburg-Loccum
Germany
Customer support: cancellation@macoopa.market
For data protection matters only: privacy@macoopa.market
Your statutory consumer rights remain unaffected.
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