Last updated: September 2026
MacoopA MarketPlace connects customers with multiple vendors and provides delivery and fulfilment solutions designed to make shopping convenient, reliable and accessible.
Our delivery services cover a wide range of products, including dry and packaged foods, fresh products, chilled and frozen goods, household products and other non-food items.
Delivery availability, costs and estimated delivery times may vary depending on the vendor, product type, delivery location and selected delivery option.
Depending on your location and the products in your order, MacoopA MarketPlace may offer the following delivery options:
City Delivery
Designed for orders delivered within supported MacoopA MarketPlace city service areas.
Region Delivery
For customers located within supported regional delivery areas outside the immediate city delivery network.
Express Delivery
A faster delivery option available for eligible products, vendors and locations.
The delivery options available for your specific order will be shown during checkout.
MacoopA MarketPlace is developing its delivery and fulfilment network progressively.
Our initial operational focus includes Hamburg and Hannover, with additional locations and delivery areas to be introduced as the marketplace expands.
The availability of delivery to a particular address is determined during the ordering process.
Not every vendor, product or delivery service is necessarily available in every location.
Applicable delivery charges are displayed during checkout before you confirm your order.
The delivery fee may depend on factors such as the selected delivery option, order characteristics, vendor, fulfilment requirements and delivery area.
Where an order contains products from different vendors or fulfilment locations, different delivery arrangements may apply.
You will be able to review applicable charges before completing your purchase.
Estimated delivery information is provided during the ordering process where available.
Delivery times may vary depending on:
Unless expressly agreed otherwise, displayed delivery times are estimates.
We will make reasonable efforts to keep customers informed where a significant delivery issue becomes known.
MacoopA MarketPlace is a multi-vendor marketplace.
If your order contains products from different vendors, the products may be prepared at different locations.
Depending on the fulfilment arrangement, your order may therefore arrive as one combined delivery or in multiple deliveries.
You can follow the available order and delivery information through MacoopA MarketPlace.
Some vendors use fulfilment services provided or coordinated by MacoopA MarketPlace.
Where fulfilment applies, products may be received, stored, picked, packed and prepared for delivery through our fulfilment network.
Other products may be prepared directly by the respective vendor before being handed over for delivery.
The applicable arrangement does not change the identity of the seller shown for the respective product.
Dry foods, packaged groceries, household products and other general merchandise are prepared and transported according to the requirements appropriate to the relevant product.
Products are packaged with the aim of protecting them from reasonable risks of damage during handling and delivery.
Products requiring special storage or temperature-controlled handling are managed according to their respective requirements.
Fresh and perishable products are prepared with particular attention to product condition and delivery timing.
Chilled and frozen products are handled with appropriate measures intended to maintain the required temperature conditions during fulfilment and delivery.
Customers should place chilled and frozen products into suitable refrigeration or freezer storage as soon as possible after receiving their order.
If a chilled or frozen product arrives in an unsuitable condition, significantly thawed, damaged or with indications that required temperature conditions may have been compromised, please contact MacoopA MarketPlace Customer Support promptly.
Customers are responsible for providing a complete and accurate delivery address and any information reasonably necessary for successful delivery.
Please ensure that someone is available to receive the order where personal receipt is required.
For food, chilled, frozen or other temperature-sensitive products, timely receipt is particularly important.
Where available, delivery instructions may be provided during checkout.
If delivery cannot be completed because the address provided is incorrect, access to the delivery location is not possible, or nobody is available to receive an order that requires personal receipt, additional delivery arrangements may be necessary.
For perishable, chilled or frozen goods, redelivery may not always be possible because product safety and temperature requirements must be considered.
Any applicable costs or refund consequences will be assessed according to the circumstances and applicable consumer law.
Please check your order after receiving it.
If products are damaged, missing, incorrect, spoiled or delivered in an unsuitable condition, contact MacoopA MarketPlace Customer Support as soon as reasonably possible.
We may ask for your order number, a description of the issue and photographs where appropriate.
Complaints and refunds are handled according to our Returns & Refunds Policy and applicable statutory consumer rights.
MacoopA MarketPlace may use its own delivery operations as well as independent drivers, courier companies and logistics partners.
Relevant delivery information may be provided to these parties where necessary to complete your delivery.
Personal data used for delivery is handled in accordance with our Privacy Policy.
For questions or problems concerning an order or delivery, please use the customer support options provided through MacoopA MarketPlace.
MacoopA eG
Heidtorstr. 35
31547 Rehburg-Loccum
Germany
Customer support: delivery@macoopa.market
For data protection matters only: privacy@macoopa.market
You need to Sign in to view this feature
This address will be removed from this list
english
