Privacy Policy

Last updated: September 2026

At MacoopA MarketPlace, we take the protection of your personal data seriously. This Privacy Policy explains what information we collect, why we process it, how it may be shared and what rights you have under applicable data protection law.

MacoopA MarketPlace processes personal data in accordance with the General Data Protection Regulation (GDPR/DSGVO) and applicable German data protection legislation.

Who is Responsible for Your Data?

MacoopA MarketPlace is operated by:

MacoopA eG

Heidtorstr. 35

31547 Rehburg-Loccum

Germany

Email: privacy@macoopa.market

Complete legal information about MacoopA eG is available in our Impressum.

Information We Collect

The information we process depends on how you use MacoopA MarketPlace. It may include your name, email address, telephone number, billing and delivery addresses, account information, order history, payment-related information and communications with us.

When you use our website, technical information such as your IP address, browser, device information, access times and security data may also be processed.

For registered vendors, we may additionally process business information, contact persons, registration and tax information, payout details and documents required to administer or verify the vendor account.

How We Use Your Information

We process personal data where it is necessary to operate MacoopA MarketPlace and provide our services.

This includes creating and managing accounts, processing orders, coordinating payments, preparing products for delivery, providing customer support, administering vendor relationships, maintaining platform security and complying with legal obligations.

Depending on the purpose, processing may be based on the performance of a contract under Article 6(1)(b) GDPR, compliance with a legal obligation under Article 6(1)(c) GDPR, our legitimate interests under Article 6(1)(f) GDPR, or your consent under Article 6(1)(a) GDPR where consent is required.

Orders, Vendors & Delivery

MacoopA MarketPlace is a multi-vendor marketplace. When you purchase a product from an independent vendor, information necessary to process the transaction may be provided to that vendor.

Where fulfilment or delivery services are used, relevant information may also be provided to fulfilment personnel, warehouses, delivery drivers, courier companies or logistics partners.

This information is limited to what is reasonably necessary to prepare, manage and deliver your order.

Vendors may also process certain customer information within their own area of legal responsibility.

Payments

Payments may be processed through external payment service providers.

Depending on the payment method you select, information necessary to complete the transaction may be transmitted to the relevant payment provider.

MacoopA MarketPlace may receive information such as payment status, payment method and transaction reference. Payment providers may process additional information in accordance with their own privacy policies and applicable law.

Cookies & Website Technologies

MacoopA MarketPlace uses technologies necessary to operate the platform, maintain shopping carts and login sessions, protect accounts and provide essential website functionality.

We may also use optional technologies for analytics, marketing or additional website functions.

Where consent is legally required, these optional technologies will only be activated after you have provided your consent. You can manage available choices through the cookie or consent settings provided on the platform.

Who We Share Information With

We do not sell your personal data.

Where necessary, information may be shared with participating vendors, payment providers, fulfilment and delivery partners, hosting and IT providers, professional advisers and public authorities where disclosure is legally required.

Where external service providers process personal data on our behalf, appropriate contractual and organizational safeguards are implemented where required.

If personal data is transferred outside the European Economic Area, appropriate safeguards required under the GDPR will be applied.

How Long We Keep Your Information

Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by law.

Certain transaction, accounting and commercial records must be retained for statutory periods under German law.

Once information is no longer required and no statutory retention obligation applies, it will be deleted or anonymized as appropriate.

Your Data Protection Rights

Under the GDPR, and subject to the applicable legal requirements, you may have the right to request access to your personal data, correct inaccurate information, request deletion or restriction of processing, receive certain information in a portable format and object to certain forms of processing.

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

Where your personal data is processed for direct marketing purposes, you may object to such processing at any time.

Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

Our security measures are reviewed and adapted where appropriate to the nature and risks of the processing.

Changes to this Privacy Policy

We may update this Privacy Policy when MacoopA MarketPlace introduces new services, technologies or providers, or where changes are necessary to comply with legal requirements.

The current version will be made available on MacoopA MarketPlace.

Contact

For questions about this Privacy Policy, your personal data or the exercise of your data protection rights, please contact:

MacoopA eG

Heidtorstr. 35

31547 Rehburg-Loccum

Germany

Email: privacy@macoopa.market