Last updated: September 2026
These Terms and Conditions govern the use of MacoopA MarketPlace and purchases made through the marketplace.
MacoopA MarketPlace is a multi-vendor digital marketplace operated by MacoopA eG, bringing customers and independent vendors together on one platform.
By accessing or using MacoopA MarketPlace, creating an account or placing an order, you agree to these Terms and Conditions.
1. Marketplace Operator
MacoopA MarketPlace is operated by:
MacoopA eG
Germany
Full company and contact information is available in our Impressum.
MacoopA MarketPlace provides the technical marketplace infrastructure and may also provide services such as payment coordination, order processing, fulfilment, picking and packing, and delivery coordination.
2. Marketplace Model
MacoopA MarketPlace is a multi-vendor marketplace.
Independent vendors can offer and sell their products through the platform. The respective seller is identified in connection with the product and/or during the ordering process.
Unless expressly stated otherwise, the purchase contract for a product is concluded between the customer and the respective vendor.
MacoopA eG operates the marketplace and facilitates transactions between customers and vendors.
Where MacoopA eG sells products directly, MacoopA eG will be identified as the seller and becomes the customer's contractual partner for those products.
3. Customer Accounts
Customers may create an account to use the services and functions available through MacoopA MarketPlace.
Customers are responsible for providing complete and accurate information and for keeping their login credentials confidential.
Users must not allow unauthorized persons to use their accounts and should inform MacoopA MarketPlace promptly if unauthorized access is suspected.
4. Products and Availability
Participating vendors are responsible for providing accurate information about their products, including descriptions, prices and legally required product information.
Product availability may change at any time.
Adding a product to the shopping cart does not reserve that product.
If a product becomes unavailable after an order has been placed, the customer will be informed and any amount already paid for the unavailable product will be refunded where applicable.
Product images are provided for illustration. Packaging, presentation or appearance may occasionally differ from the images displayed online.
5. Orders and Formation of Contract
Products displayed on MacoopA MarketPlace constitute an invitation to customers to submit an order.
By completing checkout and submitting the order, the customer makes a binding offer to purchase the selected products.
An automated confirmation acknowledging receipt of the order does not necessarily constitute acceptance of that offer.
The purchase contract is concluded when the respective seller accepts the order or when the goods are dispatched or otherwise made available to the customer.
Where one order contains products from several vendors, separate purchase contracts may arise between the customer and each respective vendor.
6. Prices
Prices displayed to consumers include applicable statutory VAT where required by law.
Any delivery charges or other charges payable by the customer will be displayed during checkout before the order is submitted.
Vendors may determine their own product prices subject to the rules of MacoopA MarketPlace and applicable law.
The price applicable to an order is the price displayed during checkout when the customer submits the order.
7. Payment
Available payment methods are displayed during checkout.
Payments may be processed through MacoopA MarketPlace and/or authorized payment service providers.
Customers are responsible for ensuring that payment information is accurate and that sufficient funds or authorization are available to complete the transaction.
If payment cannot be successfully completed, the order may be suspended or cancelled.
8. Delivery
Available delivery options and applicable charges are displayed during checkout.
MacoopA MarketPlace may coordinate delivery through its own delivery structure or through independent delivery and logistics partners.
Customers must provide an accurate and complete delivery address and ensure that delivery can reasonably be completed at the specified location.
Delivery times displayed on MacoopA MarketPlace are estimates unless expressly stated otherwise.
9. Fulfilment
Some vendors may use fulfilment services provided or coordinated by MacoopA MarketPlace.
These services may include receiving or storing products, order processing, picking, packing and preparation for delivery.
The provision of fulfilment services by MacoopA MarketPlace does not by itself make MacoopA eG the seller of the products.
The respective contractual seller remains the vendor identified during the purchase process.
10. Problems With an Order
Customers should check delivered orders within a reasonable period after receiving them.
If an order contains damaged, incorrect or missing products, customers should contact MacoopA MarketPlace through the available customer support channels.
MacoopA MarketPlace may coordinate with the relevant vendor, fulfilment team or delivery partner to investigate and resolve the issue.
This does not affect the customer's statutory rights.
11. Right of Withdrawal
Consumers may have a statutory 14-day right of withdrawal (Widerrufsrecht) in accordance with German and European consumer protection law.
Where the statutory right of withdrawal applies, customers will receive the legally required withdrawal information.
Certain products may be excluded from the statutory right of withdrawal. This may apply particularly to goods that deteriorate rapidly or have a short expiry period and certain sealed goods that are unsuitable for return for reasons of health protection or hygiene once the seal has been removed.
The applicable statutory provisions remain decisive.
A separate Right of Withdrawal / Widerrufsbelehrung is available on MacoopA MarketPlace.
12. Returns and Refunds
Returns and refunds are handled in accordance with applicable law and the Returns & Refunds Policy available on MacoopA MarketPlace.
Where an independent vendor is the contractual seller, that vendor remains responsible for its statutory obligations toward the customer.
Approved refunds will normally be returned using the original payment method unless otherwise agreed or technically required.
13. Food and Grocery Products
MacoopA MarketPlace includes food, beverages, groceries and related products offered by participating vendors.
Customers should review the product information and, in particular, the information provided on the actual product packaging before consumption.
This includes ingredients, allergens, storage instructions, preparation information and expiry or best-before information where applicable.
Customers with allergies, intolerances or specific dietary requirements should carefully check the product information before consumption.
14. Vendor Responsibility
Vendors are responsible for ensuring that products offered through MacoopA MarketPlace comply with applicable legal requirements.
This includes, where applicable, requirements concerning:
MacoopA MarketPlace may remove or restrict products that violate applicable law or marketplace requirements.
15. Acceptable Use
Users must not use MacoopA MarketPlace for unlawful, fraudulent or abusive activities.
In particular, users must not attempt to compromise the security of the platform, gain unauthorized access to another account, manipulate payments or refunds, provide deliberately false information, or infringe the rights of third parties.
MacoopA MarketPlace may restrict or suspend accounts where there are reasonable grounds to believe that the platform is being misused.
16. Intellectual Property
The MacoopA MarketPlace name, branding, platform design and proprietary content are protected by applicable intellectual property laws.
Trademarks, product images, product descriptions and other materials belonging to vendors or third parties remain the property of their respective rights holders.
Content from MacoopA MarketPlace may not be reproduced or commercially used without appropriate authorization.
17. Liability
Liability of MacoopA eG and participating vendors is governed by applicable German law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for intent, gross negligence, injury to life, body or health, and liability under mandatory statutory provisions.
Mandatory consumer rights remain unaffected.
18. Data Protection
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR/DSGVO).
Further information about how personal data is collected, processed and protected is provided in the Privacy Policy of MacoopA MarketPlace.
19. Customer Support and Complaints
Customers can contact MacoopA MarketPlace regarding orders, payments, deliveries, products or other marketplace matters through the support options provided on the platform.
Where a complaint concerns a product sold by an independent vendor, MacoopA MarketPlace may involve that vendor in resolving the matter.
20. Changes to These Terms
These Terms and Conditions may be updated where necessary because of changes to MacoopA MarketPlace, its services, technical requirements or applicable law.
The Terms applicable to a purchase are generally those in effect when the respective order is placed.
21. Applicable Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
Where the customer is a consumer residing outside Germany, mandatory consumer protection provisions applicable in the customer's country of residence remain unaffected where required by law.
22. Contact
For questions concerning these Terms and Conditions or MacoopA MarketPlace, please use the contact options provided on the platform.
MacoopA eG
Germany
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